The Changi Way of Service
Behind the world’s best airport, a vast community of 200 airport partners and 50,000 staff across many diverse functions come together, as ONE Changi, to ensure consistent delivery of first-class service across all the airport touchpoints. Hear about CAG’s holistic Quality Service Management programme designed to build a culture of service excellence and develop a close-knit, motivated airport community, united in a single mission to bring to life Changi’s service DNA each time they touch passengers’ lives.
Details
The programme will be a sit down sharing session conducted by our Airport Managers, followed by a Q&A session. Participants will be able to get first-hand understanding from subject matter experts and discover how CAG strives to be champions of excellence, innovators of experience and creators of community across the diverse realms of airport management.
Learning Objectives
- Get an in-depth understanding on what Service Excellence means and how it adds value to an organisation
- Discover what makes up the Changi Experience
- Learn about Changi’s 5 Guiding Principles towards Service Excellence
- Design a service-centric organisation using CAG’s 5 Guiding Principles towards Service Excellence
Target Audience: Educators
Runtime: All year round
Fee: Please email for more details
Modality: In-person or Virtual
Duration of Session: 1.5 hours
Website: https://www.changiairport.com/en/discover/learning-journeys.html
Mode of Registration: By email
Due Date for registration: 3 weeks in advance
Contact: ces.sales@changiairport.com
A personalized, stress-free and positively surprising airport experience
Building a culture of service at Changi Airport