Managing The World's Best Airport
Managing The World’s Best Airport
Changi Airport, consistently awarded as one of the world’s best airports, strives continually to deliver world-class service and a surprisingly memorable experience like no other airport in the world. Hear about what constitutes Changi’s airport management philosophy, covering safety, efficiency, service and experience and learn about what each pillar entails. Hear about how the key principles of always planning ahead, obsessing over customers, continually rethinking travel and reinventing what an airport should be - has underpinned Changi’s development and growth over the past 40 years.
Details
The programme will be a sit down sharing session conducted by our Airport Managers. Participants will be able to get first-hand understanding from subject matter experts and discover how CAG strives to be champions of excellence, innovators of experience and creators of community across the diverse realms of airport management.
Learning Objectives
- Learn about Changi Airport’s airport management philosophy and different aspects of airport operations that make Changi tick like clockwork
- Understand the diversity of roles and learn how Changi Airport continues to deliver world-class service and memorable passenger experience
Target Audience: Secondary students, Post-Secondary (JC/Poly/ITE), Educators
Runtime: All year round
Fee: Please email for more details
Modality: In-person or Virtual
Duration of Session: 1.5 hour
Relevant Commemorative Days: Total Defence Day, National Day
Website: https://www.changiairport.com/en/discover/learning-journeys.html
Mode of Registration: By email
Due Date for registration: 3 weeks in advance
Contact: ces.sales@changiairport.com
Delivering world-class service and memorable passenger experience