Creating a Stress Free Changi Experience

Creating a Stress-Free Changi Experience

As one of the busiest international aviation hub in the world, Changi Airport handles tens of millions of passengers every year. How does Changi Airport continue to provide an exceptional experience for its passengers even as queues inevitably form during peak hours? And what is CAG’s approach to queueing?

Details

The programme will be a sit down sharing session conducted by our Airport Managers, followed by a Q&A session. Participants will be able to get first-hand understanding from subject matter experts on how it redesigned processes and reimagined the passengers’ journey to remove the hassle brought about by queues and continue to deliver excellent passenger experience.

Learning Objectives

• Understand why queues form and how it impacts customer experience

• Learn how creative solutions and measures can be implemented to address queues and transform a stressful customer experience into a delightful one

Target Audience: Secondary 3 - 4/5 students, Post-Secondary (JC/Poly/ITE), Educators

Runtime: All year round

Fee: Please email for more details

Modality: In-person or Virtual

Duration of Session: 1.5 hour

Relevant Commemorative Days: Total Defence Day, National Day

Website: https://www.changiairport.com/en/discover/learning-journeys.html

Mode of Registration: By email

Due Date for registration: 3 weeks in advance

Contact: ces.sales@changiairport.com

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