Managing The World's Best Airport

Managing The World's Best Airport

Changi Airport, consistently awarded as one of the world’s best airports, strives continually to deliver world-class service and a surprisingly memorable experience like no other airport in the world. Hear about what constitutes Changi’s airport management philosophy, covering safety, efficiency, service and experience and learn about what each pillar entails. Hear about how the key principles of always planning ahead, obsessing over customers, continually rethinking travel and reinventing what an airport should be - has underpinned Changi’s development and growth over the past 40 years.

Details

The programme will be a sit down sharing session conducted by our Airport Managers. Participants will be able to get first-hand understanding from subject matter experts and discover how CAG strives to be champions of excellence, innovators of experience and creators of community across the diverse realms of airport management.

Learning Objectives

• Learn about Changi Airport’s airport management philosophy and different aspects of airport operations that make Changi tick like clockwork

• Understand the diversity of roles and learn how Changi Airport continues to deliver world-class service and memorable passenger experience

Target Audience: Secondary students, Post-Secondary (JC/Poly/ITE), Educators

Runtime: All year round

Fee: Please email for more details

Modality: In-person or Virtual

Duration of Session: 1.5 hour

Relevant Commemorative Days: Total Defence Day, National Day

Website: https://www.changiairport.com/en/discover/learning-journeys.html

Mode of Registration: By email

Due Date for registration: 3 weeks in advance

Contact: ces.sales@changiairport.com

Delivering world-class service and memorable passenger experience